Mustapha and the very smiley guy in the back of the restaurant, always smiling no matter what. Thanks to Jose Rus, Carla and the rest of the bar staff, just can’t remember all of their names. Maybe slightly less ideal for kids who are less adventurous but very nice food nonetheless. Pros: Food - Very well presented and high quality, better than the majority of all inclusives I’ve been to. Best regards, Marta Roca, General ManagerĪll in all, good stay and would definitely come again. We hope that you will allow us the opportunity of providing you with an improved stay in future. As for the staff, we take pride in providing friendly and professional service, and we will address your feedback with our team to ensure a better experience for our future guests. We also understand your concerns about the sun loungers and chairs, and we will address these issues with our maintenance team. We apologize if this was not the case during your stay. Regarding the pool, we maintain strict cleanliness standards and ensure that our facilities are well-maintained for the comfort of our guests. We will take your comments into consideration to improve our services. Our hotel offers various meal plans, and we strive to cater to the preferences of all our guests. We understand your concerns regarding the waiting time at the bar and the quality of the all-inclusive snacks. However, we are sorry to hear that your stay did not meet your expectations. We appreciate your feedback on our location, being close to Fenals Beach and various entertainment venues. Kind regards, Marta Roca, General Managerĭear Guest, Thank you for taking the time to provide us with your review. We also offer various meal plans, including all-inclusive options, to cater to different preferences and budgets. Our rooms are equipped with satellite TV, and we will look into providing more language options for our guests. We understand that comfort is important, and we apologize if the beds did not meet your expectations. Regarding the waiting time at the bar, we strive to provide efficient service, and we will work on improving this aspect. We apologize for any inconvenience you may have experienced with the food and will address your concerns with our culinary team. Your health and safety are our top priorities, and we have implemented strict measures, including obtaining the Safe Tourism certification, to ensure a safe environment for our guests. However, we are truly sorry to hear about your dissatisfaction with some aspects of your stay. We are glad to hear that you appreciated our hotel's location near Fenals Beach and the city center. Dear Amelia, Thank you for taking the time to share your feedback.
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